eGov Public Self Service Portal

e-Government (eGov) – Public Self Service Portal

Overview

The Govern Public Web Portal is an e-Government services application that contains a set of modules that provide citizens and professionals public access via the Internet in order to apply, query, request and view information. The ability to make online transactions regarding permits, inspections, real property tax, utility billing, tax assessment, personal property, special assessment, complaints status and multimedia documents brings a new level of efficiency to managing a jurisdiction’s information.

NOTE: that the e-Govern documentation is being continuously updated. For end-user guides, refer to the Documentation section, and the What’s New section below.

Read More...

Features

  • eProfiles
  • eSubscribers
  • ePayments
  • eRemittance (Business Tax)
  • eLicensing
  • ePermitting

Configuration

Frequently Asked Questions (FAQ)

Related Topics

Product System Map

Documentation

eGovernment Full Manuals (pdf)

The following complete manuals are distributed with the application and can be downloaded here or through the Deploy EZ application.
[v5.0] | [v5.1] | [6.0]

Related Documentation

Schemas

Below is a schema of the suggested network configuration for the eGovernment Public Web Portal.
eGovNetwkCfg61x_Rev01.pdf

What’s New!

 

 

201-all-egov

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

eGov – Upgrade Web User Interface

Upgrade of the eGovernment – Public Self Service Portal

Overview

The Govern Public Web Portal is an e-Government services application that contains a set of modules which provide citizens and professionals public access via the Internet. Through the portal, users are able to apply, query, request and view information. This page is intended for administrators, and contains links to instructions of how to upgrade to the current version of the e-Government (eGov) – Public Self Service Portal (WebUserInterface) that is hosted on an IIS Server.

How to Obtain the Updated Package…

The new package can be downloaded through the Govern Deploy EZ deployment application. To download through Deploy EZ:

  1. Launch Deploy EZ.
  2. Select the Download binaries from the FTP site
  3. Click Next.
  4. In the Import Selection group, select the eGovern
    Package    .
  5. Click Next.

The selected packages will be downloaded.

Copy Downloaded Files to IIS Server

Once the package has been downloaded, copy the package (WEBUserINTERFACE_6.1.XXX.XXXX.zip) from the folder \\kpb\installpoint\MSGovern.SRTClient61\Binaries\eGovern to the IIS Server.

If downloaded to the Govern install folder:

\\Install_Folder\Govern\Binaries\WEBUSERINTERFACE\6.1.XXXX.XXXX

  1. Copy the downloaded file to the IIS server.
  2. Extract the Zip file package WEBUserINTERFACE_6.1.XXXX.zip

Deploying the new version on the IIS Server

WARNING: Prior to performing any update ensure that a backup has been made of the folder that is being upgraded.

1. Stop the Application Pool

To deploy the new version on the IIS server…

  1. Open the IIS Manager console.
  2. Select the Application Pools.
  3. Locate the application pool of the website that is to be updated.
  4. Click Stop to stop the application pool.

2. Stop the website to upgrade

In the Sites section:

  1. Select the website to upgrade and in the Manage Website
  2. Click Stop to stop the website.

3. Verify your backup…

In the folder containing the site that is being hosted, make a backup of all files in the folder. This should be done prior to copying the new version. This procedure is done in case there are errors with the installation and a roll back is required.

4. Edit the “web.config” file

Perform the following steps to edit the web.config file.

  1. Rename the config to web.config.bkp, or the filename that is located in the V1 folder; this is the folder that the website is installed in.
  2. Copy and Replace all files located in the files from the package.

<appSettings>

<!– MSGovern configuration file–>

<add key=”MSGovern.GovernNetConfig” value=”D:\inetpub\salestaxtest.kpb.us\v1\GovernNetConfig.xml” />

<add key=”MSGovern.SynchFileAndFolders” value=”FALSE” />

<add key=”MSGovern.CopyFilesAndFoldersLocally” value=”FALSE” />

<add key=”GovernSoftware.WebSite_Id” value=”1″ />

<add key=”GovernSoftware.DefaultPage” value=”WEBPROFILE” />

<add key=”GovernSoftware.UploadDirectory” value=”D:\inetpub\salestaxtest.kpb.us\vl\Dummy\”  />

<add key=”GovernSoftware.UploadMaxFileSize” value=”5048576″ />

<add key=”GovernSoftware.Version_dnet” value=”3″ />

<add key=”GovernSoftware.DisplayBuildVersion”  value=”Off” />

<add key=”GovernSoftware.TraceArTransactionResponse” value=”Off” />

<add key=”GovernSoftware.WebReportDirectoryPath” value=”D:\inetpub\salestaxtest.kpb.us\v1\Dummy\” />

<add key=”GovernSoftware.WebReportWidth” value=”875″ />

<add key=”GovernSoftware.WebReportViewerHeight” value=”1200″ />

<add key=”GovernSoftware.WebReportViewerZoomFactor” value=”100″ />

<add key=”GovernSoftware.WebReportViewerw1dthLandscape” value=”l080″ />

<add key=”GovernSoftware.WebReportViewerHeightLandscape” value=”825″ />

<add key=”GovernSoftware.WebReportV1ewerZoomFactorLandscape” value=”l00″ />

<add key=”GovernSoftware.ShowHelpPath” value=”False” />

<add key=”GovernSoftware.DebugMode value=”True” />

<add key=”GovernSoftware.ReportDebugMode” value=”False”  />

<!– Temporary Setup- Must add in GNA –>

<!– <add  key=”GovernSoftware.GisServerName” value=”mtldev01″/> –>

<!– <add  key=”GovernSoftware.GisGeoDataBaseName” value=”Layers@Juneau”/> –>

<!– <add  key=”GovernSoftware.AutoLogin.Login” value=”+5fJF+/cy3RmUG6brJBK9b5i/a+ycLok”/> –>

<!– <add  key=”GovernSoftware.Autologin.Password” value=”47rYbcSyyx6t 1Kx6ZnEn6QwFeKG4tNoq”/> –>

<add key=”GovernSoftware.cGovernWMUrl” value=”/st/account?suppressRedirect=true” />

</appSettings>
  • Open the config.bkp.
  1. Locate and copy the contents of the appSettings section to the new config file.

 

5. Restart the website…

The next step is to restart the website. In the IIS console…

  1. Open the Application Pools.
  2. In the Application Pool Tasks section, click Start to start the application pool of the site.
  3. In the IIS console open the Manage Website section and click Start to start the web site.
  1. At the bottom of the IIS Console, click the Content View tab at the bottom of the console to display the Content View in the console
  2. In the connections pane expand the sections to display the CommonPages
  3. Look in the CommonPages Content pane and locate aspx
  4. Click on aspx and select Browse under the Actions pane.

The default web browser will open to display the validator page; this will validate that the site is functional.

6. Validation of the installation

In the header of the validator page, the installed version of eGovern will be displayed. In addition, details of the website will also be displayed.

NOTE: The information in the Check Speed section can be ignored.

Documentation

Click here to view the content of this page as a document.

Related Topics

What’s New in the eGovern

Configuring the eGov

eGov Product Map

FAQ

 

 

201-all-egov-upgrade

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

3rd Party – PaymentUS

PaymentUS (Payment Processor)

Overview

PaymentUS is a payment processor integrated in the e-Govern suite. When implemented with the eGovern, this payment processor does not involve a redirection to a secondary website. All required transactional steps are carried out within the eGovern. There are 4 basic steps to a PaymentUS Transaction:

  1. Selection of the type
  2. Completion of the form – Credit Card etc.
  3. Processing
  4. Presentation of results

eGovern Interface Details

Additional details are available to developers in Confluence; click here for eGovern PaymentUS Interface Payment information.

NOTE: To access the above, you will be required to enter your Confluence credentials.

Configuration

The Paymentus processor payment interface is configured in the Manage Web Site editor. For configuration parameters in the Govern New Administration (GNA)…

  1. In the form, locate the Website (tab).
  2. Select ePayment (tab) > Credit Card/Debit Card/eCheck (sub tab).
  3. Select PaymentUS from the combo box.
  4. Click Manage.
  5. Configure the parameters under the Account tab.

Account tab parameters

Paymentus Host

This is the host that will use to redirect from eGovern to PaymentUS. PaymentUS will manage the payment process on their website.

Paymentus Type Code

This parameter is provided by PaymentUS; it will be sent when the payment transaction is posted to PaymentUS.

Paymentus Login ID

This parameter is provided by PaymentUS; it is sent when the payment transaction is posted to PaymentUS.

Paymentus Password

This parameter is provided by PaymentUS and sent when the payment transaction is posted to PaymentUS.

Allowed Post Ips

Ips address that are allowed to trigger the payment in eGovern. This process is called from the PaymentUS servers to egovern and will validate that the ip address that post the payment confirmation is part of the servers list of paymenuts. The list of ip’s is provided by paymentus. If the ip that post the payment is not part of the allowed list, the transaction will not be completed and a message of error is showed to the user. Also, An email is sent to the administrator of eGovern with details of the ip that try to call the payment and the details of AR_ID that are related with the payment transaction

Encryption Key

Enter the key that will be used to encrypt the data sent to PaymentUS.

Send Encrypted Data

Selecting this option will activate the encryption of the parameters send to PaymentUS.

 

 

326-paymentus

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

eGov – Configuration

Configuration of the eGovernment – Public Self Service Portal

Overview

When users arrive at the home page and access the ePortal, or perform a login to access the eProfile, a default starting point is used from the setup. This default refers to a department. The default and other settings are part of a series of steps needed to define the eComponent site. General configuration is carried out through the OpenForms General Settings Editor in GNA. Additional parameters are required to be completed when using the eGovern – Public Self Service Portal module.

General tab

eComponent configuration parameters are located in the Websites Manager form in the Govern New Administration (GNA) Release 6.0 and greater.

eGovern Configuration – SMTP

Configuration of the SMTP parameters of the eGovern – Public Self Service Portal is carried out within the Govern New Administration (GNA).
In the GNA ribbon …

  1. Select Application Configurations (tab) > Web Configuration (group) > Manage Web Site.
  2. In the Manage Web Site form, click the General tab.
  3. Locate the Mail group.
  4. Complete the required fields.

The required parameters are as follows:

  • Administrator Mail – This field should contain the email address of the system administrator that has been designated to receive error messages.
  • System Mail – The System Mail parameter is the address that will be used for the from field in the email message. These are system messages that will not require replies, e.g. confirmation of user payments.
  • SMTP Host – Enter the host name of your SMTP server in the SMTP Host parameter. Example: mailhost.domainName.com, or smtp.sparta.com.
  • SMTP Password – In the SMTP Password field enter the password used to access the account. Text entered into this field will appear “cloaked”, i.e. typed letters will appear as asterisks
    “ ” to hide the typed letters.
  • SMTP Port – Specify the SMTP Port; the typical port is 25.
  • SMTP User – In the SMTP User field enter the username that is used to access the account.
  • Activate email in HTML format – Select this option to send email messages in HTML format. As HTML text additional formatting can be added to the messages. The default format for sending messages is as plain text.

Include Administrator in Email Communication** – Select this option to send a copy of the email message to the administrator.

About Ports

Port information is best obtained from the System Administrator that manages the communications requirements for the organization. By default, the following ports may be used for the SMTP protocol:

For Unencrypted SMTP

Port 25 / 587 / 2525 – This is the default SMTP non-encrypted port but ISPs will deny its use because of spam and malware traffic. Alternate ports are 587, and 2525

SMTP with SSL

Port 465 – This is a deprecated port but may still be used.

Related Topics

What’s New in the eGovern

Upgrading the Web User Interface

eGov Product Map

FAQ

 

 

201-all-egov-config

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

eGov – Parameters

eGovern – Public Self Service Portal (Admin Parameters)

Overview

Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 or greater, and the Govern Admin release 10.8 in Govern for Windows.

eGovern Editors

The editors for configuration of the eGovern – Public Self Service Portal are listed below.

Manage Web Site

To access the configuration parameters:

In the GNA ribbon …
1. Select Application Configurations (tab) > Web Configuration (group) > Manage Web Site.
2. In the Manage Web Site form, click the General tab.
3. Locate the Mail group.
4. Complete the required fields.

NOTE: The following parameters are to be used for configuring release 4.0 and greater of the eGovern – Public Self Service Portal. Components that are prior to release 4.0 can be configured, with appropriate licensing, by the Govern for Windows Govern Admin release 10.6/10.7 application.

The main Web Configuration tab of the Web Site editor in GNA is used to access configuration parameters. Under the Web site tab are the sub-tabs used to configure the various eComponents. The grouping of the tabs are as follows:

Configuration tabs

General

Select the General tab to configure the Simple Mail Transport Protocol (SMTP) email parameters (Mail group), the default department that the Web site will be linked to.

eProfile
Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on a user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile tab (See Parameters)

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH).

ePermit

The ePermit tab is used to manage the display characteristics of permits that are displayed through the eGovern.

eInspection

The eInspection tab is used to configure options for the online inspection module.

eRemittance (Self Reported Tax)

The Self Reported Tax tab contains the parameters and options for configuring the Self Reported Tax module.

Others

This tab is used to accommodate ad-hoc parameters. These parameters would be related to the eGovern. Currently there is a Misc. Billing Payment button which links to the Misc. Billing Receipt form.

Manage Web Skin

The Web Skins forms is used to define the look and feel of your Web site. To create your web skin, refer to the Create a WebSkin section in the guide.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Manage Web Skin

Configuration tabs

Layout Type

Select the type of layout that is required.
Web Page Section
Click the Web Page Section tab to define general properties for the WebSkin.
Head Section
Click Head Section to define the information for the Head section of the Web page. The Head Section of a Web page contains keywords, meta tags, javascripts and references to CSS files. Meta Tags may be used by search engines, such as Google, Bing, and Yahoo, to categorize and rank your Web site in a search result.

Header / Footer / Left / Right Section(s)

Select these sections to define the properties for the borders of your Web pages.

Govern Section

Select the Govern Section tab to define the properties for the Govern section of your Web pages.

Open Web Config Editor…

The Govern Net Admin’s (GNA) Web Config File Editor is designed to manage Govern’s eComponents. With the Web Configuration File Editor, you are able to define configuration parameters, determine how errors and exceptions are managed by the system, and set auto login parameters. See Web Configuration File Editor for details.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Open Web Config Editor.

Configuration tabs

Page 1 tab

In the Web Config File Editor form, select the Page 1 tab to define the configuration parameters.

eProfile

Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile Tab Parameters

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH). See ePayment – Setting the Web Parameters.

Documentation

For documentation explaining details of each parameter, refer to the Documentation section of of the eGovern – Public Self Service Portal user guides.

Related Topics

eGovernment (Public Web Portal)

 

 

201-egov-parms

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

eGov – Govern Configuration

About e-Government – Govern Configuration

In Development

Overview

The following is intended for Govern System Administrators and reviews the different options and parameters that play a role in eGovern. Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 and Govern Admin 10.7 in Govern for Windows.

 

 

201-all-config

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...

201-all-egov-faq

e-Government – Frequently Asked Questions (FAQ)

Ongoing Development.

Overview

This page contains a list of frequently asked questions in regards to the installation, setup and configuration of the e-Government – Public Self Service Portal.

FAQ

Question Answer
Where can I find the System Requirements for eGoverment? Refer to the Govern 6.1 System Requirements document available on OpenFormsTM System Requirements page.
What is the recommended version of the .NET Framework System required. The recommended version is .NET Framework 4.6 or higher. Download may be found on the Microsoft Support web site.

 

 

 

201-all-egov-faq

 

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5 (0 votes, average: 0.00 out of 5)
You need to be a registered member to rate this.Loading...