eGov Public Self Service Portal

e-Government (eGov) – Public Self Service Portal

Overview

The Govern Public Web Portal is an e-Government services application that contains a set of modules that provide citizens and professionals public access via the Internet in order to apply, query, request and view information. The ability to make online transactions regarding permits, inspections, real property tax, utility billing, tax assessment, personal property, special assessment, complaints status and multimedia documents brings a new level of efficiency to managing a jurisdiction’s information.

NOTE: that the e-Govern documentation is being continuously updated. For end-user guides, refer to the Documentation section, and the What’s New section below.

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Features

  • eProfiles
  • eSubscribers
  • ePayments
  • eRemittance (Business Tax)
  • eLicensing
  • ePermitting

Configuration

Frequently Asked Questions (FAQ)

Related Topics

Product System Map

Documentation

eGovernment Full Manuals (pdf)

The following complete manuals are distributed with the application and can be downloaded here or through the Deploy EZ application.
[v5.0] | [v5.1] | [6.0]

Related Documentation

Schemas

Below is a schema of the suggested network configuration for the eGovernment Public Web Portal.
eGovNetwkCfg61x_Rev01.pdf

What’s New!

 

 

201-all-egov

 

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Govern Events

Govern Events

Overview

This page contains information that is related to Govern related events such as User Conferences, Workshops, and so on. These will include  past, current, and upcoming events. In the sections below, you will find information such as .PDF files of presentations that were given during the events.

Images & Presentations

The following links to presentations are presented in reverse chronological order, i.e. the most current presented first, followed by the next most recent, to the oldest at the bottom of the list.

2020 Harris Govern User Conference

The 2020 Harris Govern User Conference was held on March 9 – 11, 2020 at the Hilton Granite Park, Plano, TX.

The following are the Govern related presentations:

 

TOPIC Presentation Title & Date FILE TYPE
eGovern The New eGov Components (03/09/2020) * Adobe PDF
Expressions in OpenForms How to write Expressions in OpenForms (03/09/2020) * Adobe PDF
Fast Cash Collection Fast Cash Collection (03/10/2020) * Adobe PDF
How to Use SSRS How to use SSRS (03/10/2020) * Adobe PDF
New Technologies in OpenForm New Technology in Open Forms (03/10/2020) * Adobe PDF
OpenForms Design OpenForms Design (03/11/2020) * Adobe PDF

* Click on the required file type to view or download the file.

 

 

user_conferences

 

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eGov Admin Parameters

eGovern – Public Self Service Portal (Admin Parameters)

Overview

Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 or greater, and the Govern Admin release 10.8 in Govern for Windows.

eGovern Editors

The editors for configuration of the eGovern – Public Self Service Portal are listed below.

Manage Web Site

To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Manage Web Site

NOTE: The following parameters are to be used for configuring release 4.0 and greater of the eGovern – Public Self Service Portal. Components that are prior to release 4.0 can be configured, with appropriate licensing, by the Govern for Windows Govern Admin release 10.6/10.7 application.

The main Web Configuration tab of the Web Site editor in GNA is used to access configuration parameters. Under the Web site tab are the sub-tabs used to configure the various eComponents. The grouping of the tabs are as follows:

Configuration tabs

General

Select the General tab to configure the Simple Mail Transport Protocol (SMTP) email parameters (Mail group), the default department that the Web site will be linked to.

eProfile
Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on a user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile tab (See Parameters)

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH).

ePermit

The ePermit tab is used to manage the display characteristics of permits that are displayed through the eGovern.

eInspection

The eInspection tab is used to configure options for the online inspection module.

eRemittance (Self Reported Tax)

The Self Reported Tax tab contains the parameters and options for configuring the Self Reported Tax module.

Others

This tab is used to accommodate ad-hoc parameters. These parameters would be related to the eGovern. Currently there is a Misc. Billing Payment button which links to the Misc. Billing Receipt form.

Manage Web Skin

The Web Skins forms is used to define the look and feel of your Web site. To create your web skin, refer to the Create a WebSkin section in the guide.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Manage Web Skin

Configuration tabs

Layout Type

Select the type of layout that is required.
Web Page Section
Click the Web Page Section tab to define general properties for the WebSkin.
Head Section
Click Head Section to define the information for the Head section of the Web page. The Head Section of a Web page contains keywords, meta tags, javascripts and references to CSS files. Meta Tags may be used by search engines, such as Google, Bing, and Yahoo, to categorize and rank your Web site in a search result.

Header / Footer / Left / Right Section(s)

Select these sections to define the properties for the borders of your Web pages.

Govern Section

Select the Govern Section tab to define the properties for the Govern section of your Web pages.

Open Web Config Editor…

The Govern Net Admin’s (GNA) Web Config File Editor is designed to manage Govern’s eComponents. With the Web Configuration File Editor, you are able to define configuration parameters, determine how errors and exceptions are managed by the system, and set auto login parameters. See Web Configuration File Editor for details.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Open Web Config Editor.

Configuration tabs

Page 1 tab

In the Web Config File Editor form, select the Page 1 tab to define the configuration parameters.

eProfile

Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile Tab Parameters

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH). See ePayment – Setting the Web Parameters.

Documentation

For documentation explaining details of each parameter, refer to the eGovern – Public Self Service Portal user guides.

Related Topics

eGovernment (Public Web Portal)

In the GNA ribbon …
1. Select Application Configurations (tab) > Web Configuration (group) > Manage Web Site.
2. In the Manage Web Site form, click the General tab.
3. Locate the Mail group.
4. Complete the required fields.

 

 

201-egov-parms

 

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eGov – Parameters

eGovern – Public Self Service Portal (Admin Parameters)

Overview

Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 or greater, and the Govern Admin release 10.8 in Govern for Windows.

eGovern Editors

The editors for configuration of the eGovern – Public Self Service Portal are listed below.

Manage Web Site

To access the configuration parameters:

In the GNA ribbon …
1. Select Application Configurations (tab) > Web Configuration (group) > Manage Web Site.
2. In the Manage Web Site form, click the General tab.
3. Locate the Mail group.
4. Complete the required fields.

NOTE: The following parameters are to be used for configuring release 4.0 and greater of the eGovern – Public Self Service Portal. Components that are prior to release 4.0 can be configured, with appropriate licensing, by the Govern for Windows Govern Admin release 10.6/10.7 application.

The main Web Configuration tab of the Web Site editor in GNA is used to access configuration parameters. Under the Web site tab are the sub-tabs used to configure the various eComponents. The grouping of the tabs are as follows:

Configuration tabs

General

Select the General tab to configure the Simple Mail Transport Protocol (SMTP) email parameters (Mail group), the default department that the Web site will be linked to.

eProfile
Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on a user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile tab (See Parameters)

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH).

ePermit

The ePermit tab is used to manage the display characteristics of permits that are displayed through the eGovern.

eInspection

The eInspection tab is used to configure options for the online inspection module.

eRemittance (Self Reported Tax)

The Self Reported Tax tab contains the parameters and options for configuring the Self Reported Tax module.

Others

This tab is used to accommodate ad-hoc parameters. These parameters would be related to the eGovern. Currently there is a Misc. Billing Payment button which links to the Misc. Billing Receipt form.

Manage Web Skin

The Web Skins forms is used to define the look and feel of your Web site. To create your web skin, refer to the Create a WebSkin section in the guide.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Manage Web Skin

Configuration tabs

Layout Type

Select the type of layout that is required.
Web Page Section
Click the Web Page Section tab to define general properties for the WebSkin.
Head Section
Click Head Section to define the information for the Head section of the Web page. The Head Section of a Web page contains keywords, meta tags, javascripts and references to CSS files. Meta Tags may be used by search engines, such as Google, Bing, and Yahoo, to categorize and rank your Web site in a search result.

Header / Footer / Left / Right Section(s)

Select these sections to define the properties for the borders of your Web pages.

Govern Section

Select the Govern Section tab to define the properties for the Govern section of your Web pages.

Open Web Config Editor…

The Govern Net Admin’s (GNA) Web Config File Editor is designed to manage Govern’s eComponents. With the Web Configuration File Editor, you are able to define configuration parameters, determine how errors and exceptions are managed by the system, and set auto login parameters. See Web Configuration File Editor for details.
To access the configuration parameters in the GNA ribbon, click Application Configurations (tab) > Web Configuration (group) > Open Web Config Editor.

Configuration tabs

Page 1 tab

In the Web Config File Editor form, select the Page 1 tab to define the configuration parameters.

eProfile

Select the eProfile tab to define default user permissions for the eProfile and the eComponents. The default permissions can be modified on user-by-user basis through the Administration pages of the eProfile. In addition, Subscription and Password settings are maintained here. See eProfile Tab Parameters

ePayment

Under the ePayment tab are the configuration parameters for configuring online payment options, Credit/Debit cards and Automated Clearing House (ACH). See ePayment – Setting the Web Parameters.

Documentation

For documentation explaining details of each parameter, refer to the Documentation section of of the eGovern – Public Self Service Portal user guides.

Related Topics

eGovernment (Public Web Portal)

 

 

201-egov-parms

 

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eGov – Govern Configuration

About e-Government – Govern Configuration

In Development

Overview

The following is intended for Govern System Administrators and reviews the different options and parameters that play a role in eGovern. Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 and Govern Admin 10.7 in Govern for Windows.

 

 

201-all-config

 

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201-all-egov-faq

e-Government – Frequently Asked Questions (FAQ)

Ongoing Development.

Overview

This page contains a list of frequently asked questions in regards to the installation, setup and configuration of the e-Government – Public Self Service Portal.

FAQ

Question Answer
Where can I find the System Requirements for eGoverment? Refer to the Govern 6.1 System Requirements document available on OpenFormsTM System Requirements page.
What is the recommended version of the .NET Framework System required. The recommended version is .NET Framework 4.6 or higher. Download may be found on the Microsoft Support web site.

 

 

 

201-all-egov-faq

 

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eGov – eGovernment Installation

eGovernment (eGov) – Installation

Overview

The following is intended for initial installation and web site configuration.

System Requirements

Minimum System Requirements depends on the Govern Suite and major release version. See System Requirements.

Installation Steps

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Service Installation

Deployment of Installation pack

Server Configuration

(Simplified Steps)
For server configuration, refer to the complete configuration steps in the user guide below.

  1. Installation of IIS and Framework 4.6
    NOTE: Although efforts have been made to ensure that IIS will run correctly, due to the diversity of versions, additional steps, and changes in the sequence of steps may be required to ensure correct functioning.
  2. Installation of AJAX Extensions
  3. Installation of Crystal Report Runtime
  4. Installation of Oracle Client (Optional)
  5. Verify that GovWin 10.7, or greater is installed
  6. Database Preparation
  7. Install DeployEZ
    OR
  8. Install GNA, Database Preparation, and Resource files
  9. Verify Presence of Key Folders
  10. Launch GNA
  11. Perform Complete Database Reset
  12. Creation of Required Directories
  13. Obtain and Extract Web User Interface File
  14. Create Application Pools
  15. Create Web site (Optional)
  16. Convert the eGov Folder to an Application
  17. Create a Virtual Directory (Optional for Crystal Report Viewer)
  18. Create a Directory for Multimedia Documents (Optional Virtual Directory)
  19. Set ASP.NET Version to 4 (for IIS 6.1 or earlier)

Web site Configuration (Simplified Steps)

  1. Create a Webskin
  2. Configure your Dynamic Web Search
  3. Configure your Web site
  4. Use Web Config Editor
  5. Set up Web eProfile Parameters
  6. Design and Create your Menus
  7. Set up Private Names & Addresses (As Required)
  8. Configure ePayment Parameters (As Required)
  9. Configure ePermits (As Required)
  10. Configure Fields that are viewable on Web (As Required)
  11. Configure eRenewal Activity Steps (As Required)
  12. Configure eRemittance Web Layout (As Required)

 

Testing and Troubleshooting

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Development Testing – Direct Report Viewer

(Release 6.1.1506)
For development testing, this is a direct link to the e-Government eportal (no credentials or login are required). The link will show the report without any interaction by the user. The name of the report and the parameters and parameters names are passed through the URL that is entered.
Details of parameter:

  • REPORTNAME – This is the report file name without a file extension. The folder where the report is placed inside the configured in the web.config file. The parameter used is the same one used for all reports. The configuration string is a follows:
  • <add key=”GovernSoftware.WebReportDirectoryPath” value=”C:inetpubwwwrootDEMO_REPORTSSHN” />

Where…

  • reporttitle = This is the report title that is displayed in the middle of the report viewer screen.
  • pn1 = parameter Name
  • pv1 = parameter value

 

Installation Best Practices

Using Private Names by Departments
In Development – For organizations using private names by departments, it can be a challenge to set-up the web user that can navigate and access the different features.
It is recommended to create a username password instead of using public access via the email address.
Multiple web sites should be considered for additional control.
Please contact R&D for more information.

Documentation

Click to view the .PDF draft version of the eGovern Guide to Deployment on Windows Server 2016.

See Also

  • eGovern – Administration – Configuration of the eGovern – Public Self Service Portal is carried out with the Govern New Administration (GNA) Release 6.0 and Govern Admin 10.7 in Govern for Windows. Click to view eGovern specific menus and parameters in GNA.
  • Schemas – The following link is to a schema of the suggested network configuration for the eGovernment Public Web Portal. eGovNetwkCfg61x_Rev01.pdf

 

 

201-all-egov-install

 

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